Return & Refund Policy
At Sannzart, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
Returns & Exchanges
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We do not offer returns or exchanges.
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Returns/exchanges are accepted only in cases of damaged, defective, or incorrect products, subject to approval.
Unboxing Video Requirement
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To qualify for a return or exchange:
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A clear, continuous unboxing video is mandatory
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The video must start from showing the sealed package (360° view) and continue without cuts, edits, filters, or pauses
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Claims without a valid unboxing video will be automatically rejected
Non-Returnable Items
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Products damaged due to customer handling or misuse
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Items without original packaging
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Products reported after 2 days from delivery
Return Approval & Refunds
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Once approved, the product must be returned in original condition with all packaging
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After receiving and inspecting the returned item, refunds (if applicable) will be processed within 5 business days
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Refunds will be credited to the original payment method
Contact
For return-related queries, contact us at: